Every message, from every channel, answered in seconds. What truly matters reaches your team.
Response360 brings every customer message from WhatsApp, Instagram, website chat, SMS and email into a single stream. AI answers repetitive questions instantly; anything sensitive or that needs a personal touch is routed to the right person automatically.
Siparişim ne zaman kargoya verilir?
Ürün stokta var mı, ne zaman gelir?
İade sürecini nasıl başlatırım?
Tedavi sonrası bir şikayetim var, doktora danışmam gerekiyor.
Kurumsal fatura bilgimizi güncelleyebilir misiniz?
Randevumu iptal edip ücret iadesi talep ediyorum.
ONE DECISION, TWO OUTCOMES
For every incoming message, Response360 answers one question: should AI handle this, or should a human see it?
Answers repetitive questions in seconds
Pricing, shipping, returns, opening hours, appointments… Frequently asked questions are answered automatically from the answer bank you approved, in your own brand voice. Customers don't wait, your team doesn't burn out.
- → You write the answers, AI only picks the right one
- → No made-up replies — it never goes outside the bank
- → 24/7, at the same speed across every channel
Routes the sensitive to the right person
A complaint, a special case, a legal or health-related question… Messages that shouldn't be auto-answered are never closed by AI — they land directly in front of the right person on your team.
- → Each customer defines their own sensitive topics
- → When in doubt, it always hands off to a human
- → Who answered what, and when — all on record
ONE INBOX
Wherever your customer writes from, you manage it in one place.
Response360 is built to manage multiple channels on a single tenant. WhatsApp is live today; Instagram, website chat, SMS and email are rolling out one by one.
Live
Soon
Website chat
Soon
SMS
Soon
Soon
STEP BY STEP
From setup to live, in four steps.
Connect your channels
You connect your WhatsApp account in minutes; we handle the entire setup. Other channels join the same stream as they open.
Define your answer bank
You enter frequently asked questions and their answers from your own panel. You also decide which topics must never be answered automatically.
AI classifies messages
Known questions are answered instantly; ambiguous or sensitive ones automatically land in your team's queue.
Schedule your broadcasts
Send automated bulk messages to your opt-in list, to the segment and time you choose. Anyone who opts out is never contacted again.
BY THE NUMBERS
One stream, instant answers, data within borders.
0
Channels in one inbox
0/7
Uninterrupted automated replies
~0 s
Response time on repetitive questions
0%
Your data in the EU (Frankfurt) region
ADAPTS TO EVERY SECTOR
Not for one sector — for every business that receives messages across channels.
What gets answered automatically and what reaches a human is different for every customer. Response360 works by letting you define those rules for your sector and your tone.
E-commerce
Answers shipping, returns, stock and order-status questions instantly; routes complaints to an agent.
Nonprofits & NGOs
Automates donation, membership and event questions; routes sensitive matters to the right officer.
Clinics & health
Handles appointment and general info requests; never auto-answers medical questions, forwards them to a specialist.
Education & courses
Answers enrollment, fee and schedule questions; passes student/parent special cases to an advisor.
Services & booking
Resolves availability, pricing and reservation questions; drops special requests to the team.
Real estate & finance
Handles listing and general process questions; routes contract and legal matters to an agent.
WHAT IT OFFERS
Automation, but control always stays with you.
One inbox
WhatsApp, Instagram, website chat, SMS and email — messages from every channel gather in one stream. Your team never switches tabs.
AI replies in your brand voice
Answers come from the bank you wrote; AI only picks the right one and never invents a reply.
Human queue & handoff
Sensitive messages automatically land with the right person, answered from the panel.
Scheduled broadcasts
Send automated announcements to your segment-based lists on the day and time you choose.
KVKK-compliant opt-in management
Consent and opt-out records are kept; anyone who opts out never gets messaged again.
Who answered what, and when
Whether each reply was given by AI or a human, and which action came from which IP, is all on record.
COMMON QUESTIONS
Frequently asked questions
WhatsApp is live today. Instagram, website chat, SMS and email are rolling out one by one, added to the same inbox — you manage them all from one panel.
LET'S START
Let's look at your message load together.
In a 15-minute call, let's assess the message volume coming to your channels and which questions can be automated.
Book instantly from the calendar→Or write a few lines below and we'll get back to you.